Privacy statement

Privacy Policy (June 20, 2019)

Kwai Fong Telecom attaches great importance to your privacy. For your privacy, we only collect and use the personal data we provide to provide you with world-class products, services and websites (collectively referred to as our 'Services '). Your profile contains the following information:

  • name
  • address
  • telephone number
  • date of birth
  • Email address
  • Other information collected by us that can identify your identity directly or indirectly.

Our Privacy Policy is intended to explain to you the content and manner in which we collect information and how and why we use your personal data. It also explains the options we provide for accessing, updating, or otherwise controlling the personal data we process.

If you have any questions about our practice content, or your rights listed below, please feel free to contact our Data Protection Manager and the dedicated team at the , we will closely monitor and Manage this mailbox to give you a reassuring experience.

What information do we collect?

We collect information to provide you with the best quality experience when you use our services. When you do the following, please understand that you are very likely to be collecting personal data directly:

  • (1) Create an account or purchase any of our services (eg, billing information, including name, address, credit card number, government identity);
  • (2) Seek assistance from our Senior Customer Support Team (eg by phone number).
  • (3) Fill out the contact form or ask us for a newsletter or other information (such as an email);
  • (4) Participate in contests and surveys, apply for jobs, or participate in other events that are advertised by us and may require information from you.

However, when we provide services to you, we also collect additional information to ensure that the necessary and best results are achieved. These data collection methods may not be obvious to you, so we would like to further emphasize and explain these collection methods (because they may change) and how they work:

The information we collect about the account is related to your use of our services, such as account number, purchase content, product renewal or expiration date, request information, customer service requirements, notes or details of the content you requested, and our response. content.

Cookies and similar technologies on our website allow us to track your browsing behavior, clicked links, purchased items, device types, and collect information about how you use our services and interact with them, including analytics data. . This allows us to provide you with product offers that are more relevant to you, a better website experience, and the ability to collect, analyze, and improve the quality of our services. We may collect your location information (IP address) so that we can provide you with tailor-made services. For further information or to learn how to manage the technology we use, please see our Cookie Policy.

Information on the use of the Service Situation will be automatically collected by the system when you use and interact with our services, including relay data, log files, cookie/device IDs and geographic location information. The information content contains specific information, network protocol (IP) addresses, browser types and settings for your interactions with features, content and links (including those from third parties such as social media plugins) within the Service. Date and time of use of the service, browser settings and plug-in related information, language preference options and cookie information, information about device access services (including device type, operating system, device settings, application ID, Some unique information collected from the device may be used to estimate your approximate location.

We may collect additional information about you from other sources, including public databases or third parties from which we purchase materials, which may be integrated with existing data so that we can update, expand and analyze We record the correctness, identify new customers and provide products and services that may be of interest to you. If you provide us with personal information about others, or if someone else provides us with your information, we will only use that information for the specific reasons for providing the information.

How we use information.

We maintain our practice of minimizing the amount of data collected and limit our use and use to (1) where we have a license, (2) the services you provide to purchase or interact with, or (3) legal requirements Or the scope of the legal or other legally necessary or permitted. Use cases include:

Reach, improve, update, and strengthen the services we provide to you. We collect a variety of information about your purchases, the use of our services, and how to interact with them. We collect this information to:

  • Improve and optimize the operational and effectiveness of our services
  • Detect and identify any security risks, errors, services that need to be strengthened, and related issues
  • Detect and prevent people from using our services and systems for fraud and abuse
  • Collect consolidated data on service usage scenarios
  • Understand and analyze how you use our services and what products and services are most relevant to you.

Usually the majority of the collected information is how the individual uses the integration or statistical data of our services. It is not associated with any personal data, but it is personal data, related to or may be associated with personal data. Within the scope, we will still treat this information as personal data.

Share with trusted third parties. We may share your personal information with affiliates within our corporate family, third-party organizations that work with each other and that allow you to integrate the services of the other party into our services, and our trusted third-party service providers to enable We provide services such as:

  • Handling credit card payments
  • Display ad
  • Conduct a contest or survey
  • Analyze demographics of our services and customers
  • Contact you, such as sending an email or survey
  • Manage customer relationships

We will only share the personal data necessary for the third party to provide the services you request or to provide services on our behalf. The above third parties (and any subcontractors) are subject to strict data processing terms and conditions and may not use, share or retain your personal data for purposes other than those specified on the contract (or without your permission). .

Communicate with you. We may contact you directly or through a third-party service provider (for the necessary communication related to the transaction or service) as a result of your registration or through the products or services we purchase. If you agree, or if you are legally permitted, we may also notify you of other services that we think are useful to you. You are not required to agree to the above when purchasing our products or services. Contact content may include:

  • e-mail
  • Newsletter
  • phone
  • Automatic phone communication or text message.

You can also update your subscription preferences by sending an email to cs@kf-idc.comto adjust the communications received from us and/or our partners.

If we collect information about you in the case of a joint offer, we will indicate the collector's information and the privacy policy that it should follow when collecting. In addition, we will also describe the options you have in using and/or sharing your profile with your co-branded partners, and how you can implement them.

If you use a service that can be contacted to contact (such as using an email marketing service instead of sending you an email), we will only use these contacts and any other personal information in order to achieve the services you request. If you believe that someone has provided us with your personal information and you would like us to remove it from the database, please contact us

Transfer personal information to other countries.If you use our services in a country other than our server location, communication between you and us may cause your personal data to cross borders as it travels. In addition, if you call us or initiate a conversation, we may provide support services outside of your country of origin (one of our global locations). In this case, your personal data will be processed in accordance with this Privacy Policy.

Comply with laws, regulations, and enforcement requirements.We work with government and law enforcement officials and individuals to enforce and comply with the law. If we believe that it is necessary or appropriate to respond to claims and legal proceedings (such as a request on a subpoena), we may disclose any of your information to the government or an executive officer or person to protect the property of us or third parties. Rights, protect the safety of the public or any individual, and prevent or contain activities that we believe to be illegal or unethical.

If the legal process requires us to provide your personal identification information to a third party, we will take reasonable steps to notify you within the scope of the law. By registering your domain name with us, we will also share your information as necessary to comply with ICANN rules, any country code top-level domain rules, regulations, and policies.

Website analysis. We use a variety of web analytics tools provided by our service partners (such as Google Analytics, Baidu Statistics, etc.) to collect information about how you interact with our website, including the pages you visit and the places you are in front of our website. Website, time you spend on each page, operating system and browser, network and IP information you use. We use the information we get from these tools to improve the quality of our services. These tools will continue to place cookies in your browser so that you will be identified as a separate user the next time you visit our site. Non-service provider objects will not be able to use any of these cookies (eg, Google Analytics is only available to Google). Information collected through cookies may be transmitted and stored to the server of the above service partner, which may not be located in your country of residence. Although the collected information does not contain personal information such as name, address, billing information, etc., the collected information will still be used and shared according to the privacy policies of each service provider. You can do this by using the settings of your browser or third-party tools (such as Disconnect , Ghostery, etc.) to control the technology we use.

Target the target audience. We may display targeted audiences or ads that may be of interest to you based on your activity on our pages and other websites, and based on the products you currently own, which will be advertised with various products as you browse. The form is displayed. In addition, we will work with third parties to manage our advertisements on our web pages and other websites. Our third-party partners may use technology such as cookies to gather information about these activities to provide you with advertising based on your browsing activity and interests, and to measure the effectiveness of your advertising. If you don't want us to provide you with an interest-based ad, click here [If you are in the EU, please click here]. Please note that you will continue to receive general ads.

Third party website. Our website contains links to third party websites. We are not responsible for the privacy practices or content of third party websites. Please read the privacy policy of the website you are visiting.

How can I access, update or delete data.

To easily access, view, update, delete, and transfer your personal information (if any), please log in to your account and go to Account Settings. Please visit our Privacy Center for further information and instructions on accessing, updating or deleting your data.

If you request removal of your personal data and the product or service you purchase must use that material, we will only delete material that you have not already purchased, information that we do not need for legitimate business purposes, or a law or contract. The record on the record retains information that does not need to be retained.

If you are unable to access your account settings for any reason, you can contact us by any of the following 'Contact Us ' sections.

How we protect, store and retain your information.

We store and protect the personal data we collect after transmitting and receiving and storing data in accordance with general social standards, including the use of encryption at an appropriate level.

The period during which we retain our personal data is subject to the services required by you, or any reasonable legal or commercial purpose thereafter, and will not exceed the above period. These may include retention periods:

  • Mandatory by law, contract or similar liability that we must comply with when operating our business;
  • Retain, resolve, defend or enforce our legal/contractual rights; or maintain appropriate and correct business and financial records.

If you have any questions about the security or the way you keep your personal information, please contact us

「Do not track」notifications

Some browsers allow you to automatically notify you of websites you are browsing without tracking with the 'Do Not Track ' signal. Industry vendors have not reached a consistent conclusion about the meaning of the 'Do Not Track' signal presented here. As with many websites and online services, we do not change our practices when we receive a 'Do Not Track' signal from a visitor's browser. For more information on 'Do Not Track', please refer to

age limit.

Our services are only available to customers who are 18 years of age or older. Our services are not aimed at or consuming customers under the age of 18, nor are they designed to appeal to such customers. If you know or have reason to believe that someone under the age of 18 has provided us with personal information, please contact us.

Changes to the privacy policy.

We reserve the right to modify this privacy policy at any time. If we decide to change our privacy policy, we will post the changes to this Privacy Policy and any other location we deem appropriate so that you can know what information we have collected, how we use it, and under what circumstances. The next (if any) will reveal the information. If we make material changes to this Privacy Policy, we will notify you at least thirty (30) days prior to the implementation of the change by email or by notice on our homepage.

contact us.

If you have any questions, concerns or complaints about our privacy policy, our practices or services, please feel free to contact our Data Protection Manager's Office by email: or you can Contact us by:

  • Email: Recipient: Data Protection Manager,,
  • Phone: 000 852-3188 5386

We will respond to any requests, inquiries and concerns within thirty (30) days.

Translated versions of legal agreements and policies are provided for ease of reading and understanding of the English version. The translation of the legal agreement and policy is not intended to create a legally binding agreement and does not replace the legal effect of the English version. In the event of any dispute or conflict, the English version of the Legal Agreement and the Policy will bind the parties in any event and will take precedence over the terms of any other language.

Revision date: June 20, 2019